FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your handbags durable?
Yes. They are made with high-quality, rip-resistant materials and reinforced stitching to handle daily use.
6. Are the bags water-resistant?
Many models feature water-resistant outer fabrics to protect your belongings from light rain.
7. How comfortable are the straps?
Our bags feature padded or adjustable straps for comfortable carrying, even when full.
8. What sizes do you offer?
We offer a variety of sizes from compact everyday bags to spacious totes. Exact dimensions are listed on each product page.
9. Are they suitable for work and casual use?
Yes. Our designs are versatile and perfect for the office, shopping, travel, and everyday outings.
10. Do the bags have good organization?
Yes. Most models include multiple interior pockets, zippered compartments, and exterior pockets to keep your items organized.
11. Are the bags suitable for laptops?
Many styles include padded laptop compartments. This is clearly indicated on the product page.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my bag arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.